Security is front of mind for a lot of organizations these days, especially due to the 400% increase in cyberattacks since the pandemic started. Notable and alarming attacks include those on the federal government by nation-state threat actors using widely used third-party tools as vehicles for intrusion. Your contact center is no exception: it’s facing standard cyber security threats, such as DDoS attacks, but also seeing an increase in attacks targeting customers’ personal data. If … More

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