Digital innovation continues to transform the network as part of an effort to increase operational agility and more efficiently meet the needs of customers and employees. At the same time, workers are demanding that the increased flexibility of working from home, kicked off in response to the pandemic, now be made permanent. As a result, IT teams are struggling to adapt and scale to this new work paradigm.

While these changes may have significantly enhanced business operations, they have also added complexities that make it difficult for IT teams to establish and maintain complete visibility into their environments—let alone perform critical troubleshooting tasks to address performance and security issues. The resulting fragmented visibility and control increase risk, and ironically, can even lead to a degraded user experience when the exact opposite was the goal.

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