When COVID-19 began to spread around the globe, citizens of many countries were instructed to stay at and work from home. Most non-essential brick-and-mortar shops were closed for weeks and months, and that sudden development forced many customers to do their shopping online. Online shops and marketplaces were faced with an onslaught of new customers and the challenge to make it all work seamlessly so they could reap the benefits of this monumental shift. They … More

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