The District's phone and online system crashed on Thursday morning just as
thousands of residents became newly eligible to sign up for 4,350
appointments for the COVID-19 vaccine.

Mayor Muriel Bowser said this week that appointments would open at 9 a.m. to
residents living in priority ZIP codes who are 65 or older, are 18 and older
and have a qualifying medical condition ranging from asthma to cancer, or
work in a number of essential jobs from child care to grocery stores.

But the demand almost immediately overwhelmed the city's online and phone
system, with many callers reporting that they couldn't even get through on
the phone. Others reported that even when they did get through online, the
system wasn't updated to reflect the new eligibility criteria for
pre-existing conditions and essential workers.

Testing scalability—why bother? That's what customers are for.

By admin